Our business had systems, but they just weren’t effectively communicated or understood by our team, and things were falling through the cracks. Steps were regularly being missed or forgotten and we were needing to put out fires on a consistent basis. We knew we needed to do something that would enable us and our team to be able to see and follow the processes and procedures easily and keep the necessary records, in a simple easy-to-access place.
Enter John Tonkin and Brain In A Box (BIAB). John came very highly recommended by our business mentor, and we were not disappointed in any way. John helped us to map out our systems for the entire business, covering everything from cleaning to building partnerships, and created an intranet site to house it all – a virtual one-stop-shop. Then he worked very closely with us for an entire week, asking questions, making suggestions, listening patiently as we explained things, or worked things out that we hadn’t considered yet, and always with patience and a sense of humour to lighten the moment. He also showed us how we could streamline and automate our processes to reduce unnecessary hours of administrative work, allowing us more time to focus on the real business of providing for our clients.
John was tireless and enthusiastic. He was passionate about making everything work for us, and went above and beyond what we had even expected and hoped for. We look forward to continuing to work with BIAB as our business grows and develops and highly recommend BIAB to every business out there!